Contact Us

City of Hope combines scientific innovation with human compassion, transforming pioneering research into new therapies in the fight against cancer and other life-threatening diseases. We’re a world leader in biomedical research, treatment and education, and our compassionate care model has been adopted by hospitals around the globe.

At City of Hope, we help make people’s lives whole again.

Share a message of hope with your friends and family this holiday season by ordering a set of holiday cards. A portion of each purchase will help advance the lifesaving treatments and compassionate care that make City of Hope special.

Holiday Card Store Shipping and FAQs

  • Shipping
  • Payment
  • Review
Product image  1

Designation

All merchandise sold through the Holiday Card Online Store, as well as additional cash donations made through the store, benefit City of Hope.

Shipping

All orders placed through the Holiday Card Online Store will be shipped via USPS and will be shipped within 5 to 7 business days after the order is placed to addresses in the US only.

Exchange Policy

City of Hope does not accept returns on Holiday Card merchandise except in the following cases: 

  • A product you received is defective
  • A product you received was damaged during shipping.

If either of the above apply to you, please email giving@coh.org within 30 days of placing your order and include the following information in your email:

  • Order number (hint: this number is 22 numbers long and separated by dashes)
  • Date order was received
  • A photo of the defective item
  • The best phone number to contact you

We will make every effort to contact you within three business days of your inquiry. If for some reason the damaged or defective item is no longer available, we will replace it with another item of equal or lesser value, or we will refund the cost of that item. You will not be responsible for the shipping cost to replace any damaged or defective items.

Contacting the Holiday Card Online Store

If you have any questions about this website, you may send an email to: giving@coh.org.